Last updated: 15 October 2026
B&R Autos respects your privacy and is committed to protecting your personal information.
Information we collect
When you contact us, request a quotation or submit our website form, we may collect your name, email address, telephone number, vehicle registration, information about your vehicle or its damage, and any photographs you upload.
How we use your information
We use this information to:
• Respond to enquiries and prepare quotations
• Contact you about requested repairs or services
• Arrange and manage vehicle repairs
• Maintain business and accounting records
• Improve our website and customer service
• Comply with legal and regulatory obligations
Our lawful basis for processing your information will normally be taking steps at your request before entering into a contract, performing a contract, complying with legal obligations, or pursuing our legitimate business interests.
Sharing your information
We do not sell your personal information. We may share relevant information with trusted service providers, insurers, parts suppliers, professional advisers or authorities where this is necessary to provide a service or meet a legal obligation.
Storage and security
We take reasonable measures to keep your personal information secure. Website enquiries and uploaded photographs may be stored within our website, email system or business records. We retain information only for as long as reasonably necessary for the purpose for which it was collected and to comply with legal requirements.
Cookies and analytics
Our website may use essential cookies required for it to operate. We may also use analytics or advertising cookies to understand website use and measure advertising performance. Where required, non-essential cookies will only be used with your consent.
Your rights
Under UK data protection law, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction, object to certain processing, or withdraw consent where consent is relied upon.
To exercise your rights or ask a privacy question, contact us using the details below.
Contact us
B&R Autos
Unit 2, Set Star Estate
Transport Avenue
Brentford
TW8 9HF
Email: info@brautos.co.uk
Telephone: 020 8560 3388
You may also raise a concern with the Information Commissioner’s Office at www.ico.org.uk.